How Chatbot Development Can Boost Travel Industries?
October 22, 2019
Chatbot has become the buzzword of every industry nowadays. Integrated with websites and messaging apps, chatbots communicate with users through text message, voices, using artificial intelligence.
Chatbot is a computer program that can initiate a conversation just like humans. In technical terms, A chatbot is a computer program that simulates a human-like conversation with the user using technologies like artificial intelligence and machine learning. A chatbot relies on natural language processing to understand the human language. Artificial intelligence and machine learning on the other hand help in providing intelligent responses to the user.
Chatbots are being increasingly used in many industries like travel, hospitality, retail, food industry, etc. Especially in travel chatbots have shown an immense scope of growth and market potential.
According to research on average, customers visit 15 sites for planning their trips. This means that they have to deal with the bundle of content to find the best plan. Chatbots have the potential to provide a elegant user experience and that delivers personalized solutions. This defines a huge opportunity for travel industries to leverage the potential of AI & Bot technologies.
Benefits of Chatbots in Travel:
Better Customer Service: A chatBot is a conversational agent that can interact with a user. a user asks the chatbot a question, and the chatbot can answer it in a natural and automatic way.
Improved Engagement: convert more visitors into buyers by giving them a special discount or coupon code just before they leave your site. These people were about to leave forever and not spend anything, but ChatBot can save them!
Cost-Effective: Chatbot also provides a guide on wherever you are, containing useful info on orientation from the airport, local transport, currency, restaurants, and even sightseeing, should he get some spare time. and also save your travel cost.
Time-Saving: E.g: Mark is back in business meetings. Noticing that traffic is extremely heavy, Chatbot warns Mark that he will need to leave within 30 minutes to get to his flight. Chatbot asks if he wants a car called, or if he needs to rearrange his travel plans and save traveler time.
Data Access (Record all the chat history): with help of Chatbot open data in our Unified API already helping to provide live customers reports to quickly and easily data access the information.
Increase revenue: increase the dollar value of each of your customers by converting and selling more often.
How to use chatbot in the travel industry:
Customer Care: Chatbots are quick to respond to customer questions and can help solve their problems swiftly. With regular live chat, in which users speak to a customer service professional, questions may not get answered for hours on end. By then, your business may have loss of loyal customers who grew frustrated waiting for assistance.
Reservation Agents: with the help of travel bot individuals, groups, and business travelers plan and organize their travel reservations, from purchasing tour packages to booking flights, trains, and hotels.
Tour Guide:Chatbot work in the travel industry, giving guided tours to groups of visitors of the smart tour guide, some fundamental responsibilities apply to all the positions.
Travel chatbots often called “virtual travel agents,” are now rising as a tool that can learn about its consumer and take on action items, like booking, or searching through booking emails and calendars to build an itinerary. 24×7 is a global virtual customer support providing high reliability, low cost international/domestic 24×7 direct response service. With clients ranging from start-ups to multinational companies, we have gauge our processes to lower our client’s costs and be productive as soon as we are engaged.
Please make your challenges:
24*7 is a serious business. And even more so now, when the typical traveler profile is that of a tech-lover, ever-online Generation Y. Generation Y navigate the world on the web and most frequently through their smartphones. This mixture creates some rather unique challenges for travel agencies, hotels, and tour operators. Keep reading to find out what they are, and how travel-related businesses are overcoming them by building chatbots for their websites. For Travel Companies it is a major challenge to satisfy their customers, resolve the queries timely and available all the time. Travel Companies spent lots of money and time managing the high-quality support system and still, customers are not satisfied with the offered services as travel agents aren’t available 24*7, do not provide proper support thus loose business leads, etc.
A Chatbot is not just about technology. It’s a new, traveler-aimed communication channel that uses AI, like Machine Learning tools or depth Learning technologies, to connect the company with its traveler.
A Chatbot is building on two main pillars:
Recommendation systems: the Chatbot improve the traveler experience by finding similarities among users and/or items and generating a list of items tailored to end-users preference.
Conversational systems: the Chatbot Solution is capable to conduct a written or oral conversation with a Customer
Thanks to its features, a Chatbot can offer resourceful assistance to travelers providing an interactive service based on natural language while traveling processes.
Chatbot Developmentin the travel industry can help bring personalization in communication and serve to enhance the customer experience. Today the goal in any industry is to win loyal customers by providing the best buying experience. Chabot is one such scalable way to provide a great buying experience that is also cost-effective. At Aryavrat Infotech we have worked on various chatbots and automated solutions. If you want to develop a chatbot for your company then feel free to contact us: Arya USA