Chat bots represent a whole new era of human and machine interaction and they will certainly bring sweeping changes to many customer experiences programs, especially those offering social customer service. Chatbots can be developed on any conversational platform and many companies, like Facebook, have already seized (or are planning to seize) the opportunity.
Other platforms might include: Slack, Zendesk, Skype, Telegram, Kik. The idea behind a chat bot is very simple and powerful: develop a bot which can answer questions or do administrative tasks on your behalf. The tasks and use cases can be numerous and from across categories.
A web robot or simply bot is a software program that is available all time and is best enhanced with automated interactivity. This helps out in engaging visitors and problems faced by the individuals can be resolved out. Bots are routinely used on the internet where the emulation of human activity is required, eg: Chat Bot.
Bots integrated with CRM allows us to enjoy automatic lead generation and managing email drip campaigns. All you need to do is set up a customer profile and schedule an email campaign to automatically generate new sales opportunities. This way a better relationship with the customer can be done and easy the CRM workflow.
A bot for the apps is found very efficient, it provides a better platform for the customer and organization interaction. Revert automatically with no time wastage and solves out the query'.